We process all orders received before 1 PM shipped out the same day. We ship from our warehouses and depending on our inventory, we ship from the closest location to you. Orders not shipped same day will be shipped the following day. We will contact you if for some reason there are any delays. We ship week days, Monday-Friday. We do not ship on Saturday or Sunday or on any USPS Holidays. Orders received after 1PM Friday - Sunday will ship on the following Monday, assuming Monday is not a Holiday.
Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
***************** WHEN WILL MY ORDER ARRIVE?
Max Fragrance offers you FREE shipping within USA with USPS.com for all products with no minimum purchase required.
After your order has been processed and shipped, you can expect your parcel to arrive in the next 3-7 days for USA.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
Shipping for any items over 1 lb are shipped via 3-7 days shipping and smaller accessories are shipped via a USPS 1st class. We ship via Fedex, UPS and USPS. Packages generally arrive within this time frame, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive during the guaranteed time frame.
***************** EXCEPTIONS TO OUR DELIVERY TIME:
We do our best to ship products ASAP! Some exceptions may be:
Inclement weather conditions – Max Fragrance will not hold liability or refund the shipping charges due to weather delay.
If the delivery of your package is postponed or delayed beyond the control of Max Fragrance or FedEx/USPS/UPS shipping due to re-routing of delivery based on mechanical or technical difficulties, Max Fragrance will not hold liability or refund the shipping charges.
* All shipping fees are in USD.
***************** DO YOU SHIP INTERNATIONALLY?
Yes we do:
Ships via Postal Service for $9.95
Arrives in 3 - 10 business days
Canada orders arrive by local post or UPS directly to your door.
Worldwide Standard Shipping (We ship worldwide, select your country at checkout)
Ships via DHL, Fedex, or USPS Express for $14.95 + $0.99 per item
Arrives in 4 - 12 business days with tracking.
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
International orders must be shipped to the cardholders address.
Unopened merchandise may be returned in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. All returns require a RMA number. Do not return the item unless you have been given a RMA number.
This item cannot be returned if it was already opened.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error., example below: You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
DEFECTIVE PRODUCTS: You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.